website support
Our website support service will help your business by making continual incremental gains to your high-performance website.
our Website Support service brings incremental gains
Consumers are becoming increasingly spoiled with the continual rising standards of digital experiences. There’s no patience for slow or dated websites. Website performance is a key factor in creating enjoyable experiences that match the user’s intent.
Our website support service isn’t a maintenance contract – you don’t needs to ask us to change image or content because we show you how to easily do that yourselves. We take a proactive role in ensuring your website continues to thrive and perform as operating systems, browsers, plugins and devices upgrade and evolve.
Our support packages allow us to;
- Fix any bugs that arise
- Keep page load speed to an optimum
- Test your site in new browsers and devices
- Add functionality to improve user experience
- Update your web design
- Fix any layout issues new content may bring
- Integrate new plugins and update existing ones
- Make daily backups
- Monitor your website's uptime 24/7
- Keep your site health in great shape
- Provide a monthly report of support activity
Incremental gains
Olympic swimmers shave their bodies, track athletes squeeze into lycra suits and sprint cyclists wear hats that are a funny shape. These aren’t fashion statements. All these strange choices are designed to make the tiniest of gains.
We don’t offer funny hats but our monthly website support service will bring continual, incremental gains to keep your audience engaged and give you the edge over your competition.
Website support response times
When you get in touch, the clock starts ticking.
Time-Sensitive Issues
2 business Hours
Code issue, service outage, performance issue or other outage.
General Support Issues
2 Business days
General content changes and edits.
Add Functionality
3 Business days
Changes to site functionality e.g. forms, 3rd party integrations
Project Consutancy
3 Business days
e.g. You know what you want to achieve on the webpage but unsure of how to achieve it.
